Following fraudulent claims, Amazon revises delivery system

MYSURU: Following two incidents wherein E-commerce large Amazon used to be duped of goods cumulatively price Rs 2 lakh by a gaggle of 4 youngsters in the town, the company has now revised its supply procedure.
Now, applications price Rs three,000 or extra will likely be passed over to shoppers simplest after the person in control of supply has taken a photograph of the product as affirmation. This step has been put in place to avoid cases wherein a couple of fraudsters, who order dear products, repudiate supply of the similar in the package to get money from the company.

Two of the 4 youngsters who had been all for duping the company had worked on a decision centre that handled Amazon's customer court cases, and had been conversant in the supply procedure. Once they give up their jobs, the duo teamed up with two others, and proceeded to defraud the company. Amazon has reportedly suffered losses to the tunes of lakhs of rupees owing to such fraudulent actions in Mysuru.

Shivarudra, who is among the many people in Mysuru who handles deliveries for Amazon, instructed TOI that he had clicked a photograph of a telephone price just about Rs 17,000 earlier than handing it to the customer. "The e-commerce giant has termed this 'Open box' delivery," he stated.

In November, Amazon won an order for an iPhone 7 price just about Rs 48,000. Although the product used to be promptly delivered, the customer raised a grievance with Amazon that he had won simplest the field, and not the telephone. Not suspecting any foul play, the company promptly despatched any other telephone to the customer, however the customer repeated the grievance again, following which Amazon credited the price of the telephone to the customer's checking account. When Udayagiri police nabbed the 4 youngsters involved in the operation, they found that that they had used pretend e mail IDs, sim cards that had been fraudulently acquired and discarded once the operation used to be whole.


A cop, who worked at the Udayagiri station, stated that they won a grievance a couple of weeks after the incident befell, when Amzaon uncovered the fraud all the way through an audit.


"We were successful in cracking the case. The crime left both Amazon India authorities and police stunned. We advised the company representatives to be more careful while delivering goods," he stated.


In an e mail to TOI, Amazon India spokesperson Ashwini stated, "As a customer-centric company, we ensure all customer packages are delivered safely. To ensure this, we have opted for open-box delivery service in the case of delivery of expensive products. Customers will always have the opportunity to ask for this service."


Following fraudulent claims, Amazon revises delivery system Following fraudulent claims, Amazon revises delivery system Reviewed by kailash soni on April 15, 2018 Rating: 5
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